Our privacy commitment

Ask Donald is committed to protecting the privacy of your personal information. This policy explains how Ask Donald manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information. This policy does not cover personal information collected or held by Ask Donald Pty Ltd or any of its related bodies corporate (as applicable) about its employees.

Ask Donald is bound by the Australian Privacy Principles in the Privacy Act 1988 which regulate how we may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them. Ask Donald is also required to comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

Ask Donald is a fully owned by Ask Donald Pty Ltd.

In this policy ‘we’, ‘us’, ‘our’ and ‘Ask Donald’ refers to Ask Donald Pty Ltd

If you have any questions regarding Ask Donald’s Privacy Policy or would like us to send you a copy of this policy, please contact our Privacy Officer using the details: sales@askdonald.com.au

Our Privacy Policy may be amended from time to time. The current version will be posted on our website.

What is personal information?

Personal information is any information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address.

How does Ask Donald collect and hold your personal information?

Ask Donald will only collect personal information about you by lawful and fair means. Ask Donald collects personal information in a variety of ways. It is Ask Donald’s usual practice to collect personal information directly from you (or from your authorised representative), for example when:

you enquire about or seek a quotation for a product or service offered by our participating providers;
you contact us by telephone, mail, email or online;
you visit our website (including when you request to be contacted by us);
we supply any other products or services to you; or
you enter into any trade promotions, competitions, specials or other offers with Ask Donald or its partners.

Sometimes we collect personal information about customers or potential customers from a third party or a publicly available source, or from marketing and similar lists legally acquired by us.

If you provide us with personal information about another person (such as a family member), please make sure that you have their consent to do so and that you tell them about this policy.

What kinds of personal information does Ask Donald collect and hold?

The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, participating provider, contractor, supplier, job applicant or in some other capacity.

Any personal information that you provide via our website or contact centre (for example to obtain a quote or to purchase products) is collected and stored by Ask Donald.

If you provide your personal information to a third party via Ask Donald (for example, to purchase products or services on a third party website which is linked to Ask Donald) that information is collected and managed by those third parties. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.

If we are not able to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected.

How does Ask Donald use your personal information?

We use personal information for a variety of reasons including to:

provide services and products to our customers;
answer your inquiries and deliver customer service;
ensure we comply with the requirements of our participating providers;
maintain and improve our customer service;
meet our regulatory and legal obligations;
manage and resolve any legal or commercial complaints and issues;
consider job applicants for current and future employment;
manage our relationships with our participating providers, suppliers and stakeholders;
carry out internal functions, including training; and
conduct marketing research and analysis.

We may also use your information for other purposes required or authorised by or under law, including purposes for which you have provided your consent. That consent may be written, verbal or implied from your conduct.

In what circumstances will Ask Donald disclose your personal information?

In the course of conducting our business and providing our products and services to you, we may disclose your personal information.

We may also disclose your personal information to, where appropriate:

if you are a customer, our participating providers (before deciding if you want to provide your personal information to any of our participating providers directly or via our website links, you should read their privacy policy);
Please note your consent to receiving mail, telephone, email, SMS or social media communications from Ask Donald about their products and services will have been given if you do not opt out of receiving such communication. Your consent will remain current for an indefinite period of time unless and until you advise Ask Donald otherwise.
professional advisers (such as lawyers or auditors);
our contracted service providers, including:
- information technology service providers;
- payment systems operators and financial institutions;
- organisations authorised by Ask Donald to conduct sales, promotional, research or marketing activities;
law enforcement agencies or government authorities; and
any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.

We may disclose your personal information to third parties for other purposes required or authorised by or under law, including purposes for which you have provided your consent. That consent may be written, verbal or implied from your conduct. In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.

Direct marketing

If you are a customer or a potential customer, we may contact you with information about products and services offered by Ask Donald as well as our business partners, which we think may be of interest to you. When we contact you it may be by mail, telephone, email, SMS or social media. We will generally give you the opportunity to express a wish not to receive direct marketing communications. Your consent to receive direct marketing communications in the above ways will have been given if you do not opt out of receiving direct marketing communications from us, and will remain current for an indefinite period of time unless and until you advise us otherwise. You can opt out of receiving direct marketing at any time (see below).

If you want to know how we obtained your personal information, please contact our Privacy Officer using the details provided: sales@askdonald.com.au and we will let you know unless it is impracticable or unreasonable to do so.

How can you opt out of receiving direct marketing?
You can contact us at any time to let us know if you do not want the personal information we hold about you to be used or disclosed for direct marketing purposes, or you do not wish to be contacted in any of the above ways. In some circumstances we may need to contact you to obtain additional information, such as to verify your identity or to clarify your request.

If you wish to unsubscribe from future marketing and promotional material, please click the “Unsubscribe” link at the bottom of the marketing email you will have received. On completing unsubscribe process an onscreen confirmation message will appear.

Does Ask Donald disclose your personal information to overseas recipients?

Some of our service providers are located overseas. As a result, Ask Donald may disclose your personal information to overseas recipients, including recipients located in New Zealand, the United Kingdom and the United States of America. For example, sometimes we use third party platforms to deliver or store information. These are sites hosted and managed by organisations other than ourselves, and some of these sites are located overseas.

Data quality and Security

We may store your information in hardcopy and/or in electronic form. We will take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

This may include a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorised to have access.

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date. If you believe that your personal information is inaccurate, incomplete, out of date, irrelevant or misleading, please contact our Privacy Officer using the details provided below and we will take reasonable steps to correct that information.

Website usage

Our website is professionally hosted and operates in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.

Cookies are pieces of information that a website transfers to your computer for record-keeping purposes. The information collected may be used by Ask Donald to improve and customise your experience on our website. In addition, we collect aggregated non-personally identifiable data from our website to help us maintain and improve delivery of the Ask Donald online service and marketing. This aggregated information assists Ask Donald to improve content and website navigation.

When you visit any of our online resources, our system may collect certain information about your visit for statistical purposes, including:

server address;
top level domain name (for example .com, .gov, .au, etc.);
the date and time of your visit to the site;
the pages you accessed and documents downloaded during your visit;
the previous site you visited;
whether you’ve visited our site before; and
the type of browser used.

We record this data to maintain our server and improve our services. There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. Like a number of commercial website operators, Ask Donald uses tools to measure and analyse internet usage across our websites. This enables Ask Donald to track the number of unique browsers to our websites.

Links to third party sites

Whilst links to third party websites are provided on our website, we are not responsible for the content or practices of these third party websites.

These links are provided for your convenience and do not represent Ask Donald’s endorsement of any linked third party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.

How you can access or correct your personal information

You can request access to the personal information we hold about you by contacting our Privacy Officer using the details provided: sales@askdonald.com.au . We will generally provide you with access, subject to some exceptions permitted by law.

Access to personal information may be refused in a number of circumstances, such as where:

providing access would have an unreasonable impact on the privacy of others;
the request is frivolous or vexatious;
the information relates to existing or anticipated legal proceedings and would not normally be accessible as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
providing access would be likely to prejudice enforcement related activities conducted by an enforcement body;
giving access would reveal evaluative information in connection with a commercially sensitive decision-making process; or
giving access would pose a threat to the life, health or safety of any individual or to public health or safety.

If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.

How you can make a privacy complaint

Please contact our Privacy Officer using the details provided: sales@askdonald.com.au if you have any concerns or complaints about the manner in which we have collected or handled your personal information. We will investigate your complaint and respond to you in writing within 30 days.

If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at http://www.oaic.gov.au.

How to contact us

If you:

have queries, concerns or complaints about the manner in which your personal information has been collected or handled by Ask Donald;
would like to request a hard copy of this privacy policy or discuss any issues relating to this policy or privacy matters generally; or
would like to request access to or correction of the personal information we hold about you;

please contact our Privacy Officer: sales@askdonald.com.au or in writing to: Po Box 108, Braeside, Vic 3196.